There are many benefits of hiring a VA for your cleaning company or maid service. As a professional cleaning provider, you wear a lot of hats. However, when you try to do it all, you often do so at the expense of excellence in your primary area of expertise. One poor customer service experience is often all it takes to send someone off to their computer to write an angry review, and this costs business. Furthermore, there are only 24 hours in a day, and this limits your ability to do everything necessary to keep your business running optimally. When you consider hiring a cleaning company virtual assistant to take care of your customer service, there are five unique benefits that will trigger five star service ratings that all business owners want!
Extend Your Business Hours
People expect availability. With lots of competition comes the need to be ready when potential customers need you, and a virtual assistant is always available. Rain or shine, weekends and holidays, 24 hours, your business can always be reached. Best of all, you don’t have to worry about all the extra expenses involved with hiring additional staff.
Free Up Time for Your Staff
Sure, as a cleaning business, you do need human staff to get the job done, and they should be spending their time focused on the manual labor required to keep your business running. With a virtual assistant (VA) handling customer service needs, you free up your staff to focus on what you hire them to do while simultaneously increasing their collective experience.
Put the Power in Your Customers’ Hands
People in modern society like the ability to self-serve. Not only does it satisfy the desire for instant satisfaction, but it prevents them from seeking elsewhere when they find out they have to call or email to get the answers they’re looking for. A virtual customer service assistant for your maid service or cleaning company like Task Away VA allows your potential clientele to gather the information they seek in the way that suits them.
Enhance Your Online Presence
Customers expect a website to be highly interactive and user-friendly. Your virtual assistant can be molded to provide a highly tailored experience that not only provides a positive customer service experience but also establishes your brand in the cleaning industry.
Consistent Excellence in Customer Service
Human error is unavoidable, and there are bound to be issues when it comes to interactions at the frontlines of your cleaning company. Virtual assistants never have a bad day, and you can always count on consistency in answering questions and representing your business exactly the way you expect.