Are you insured? What happens if something is broken or damaged?
Proper insurance (at least one million dollars in coverage) is vital. An uninsured company will be cheaper, but when the finish is eaten off your wood floors, your stainless steel appliances are scratched, windows or light fixtures are broken, they are also the ones who will not be able to afford to compensate you for it, leaving you to foot the bill. Always verify insurance coverage with the company’s insurance provider. All our employees are insurance against theft or damage to your property.
Do you carry workman’s compensation insurance on all of your employees?
Workman’s comp is required for all employees under Indiana law, yet few cleaning companies comply because of the expense. This opens you up to the significant risk of the lawsuit if a cleaner is injured on your property. The risk is even greater with an independent maid since technically YOU are their employer. All our employees work on a W-2 and we pay workman compensation.
Do you background check your employees?
Does the company check references and perform criminal background checks? If they are an independent cleaning person are they willing to provide you with a copy of their own background check at their expense? Unfortunately, it is not uncommon for independent house cleaners to begin cleaning because they cannot find another job due to a past criminal conviction. All our employees are background checked for both your protection and ours.
What type of formal training is provided?
Industry turnover is very high and many companies are desperate for warm bodies to get the work done. It is not uncommon for new hires to get very little or no training at all. We provide formal, documented, on-going training programs. This helps ensure consistency in quality and reduce the turnover of the staff who clean your home, apartment, or business.
Does your service provide you with a written checklist of tasks to be performed?
This is extremely important. Different companies have different ideas of what a basic service consists of. It is important to know exactly what you are paying for, and know that you are truly comparing apples to apple when making a final decision. Some of the more common areas of potential confusion are windows, cleaning inside stoves and refrigerators, high dusting of ceiling fan blades and high reach window sills, light fixtures, and trash and debris removal. To reduce confusion, we provide a written worksheet of the tasks you want to be completed along with a firm written price before we begin work.
What is your quality assurance program?
What methods do the company use to measure quality on an ongoing basis? Do they perform regular quality checks, mail surveys, leave behind comment cards, or do follow-up phone calls? If so how frequently? Do they have a specific person in charge of quality assurance? Upon completion, all jobs are inspected by our team supervisor who provides you a signed list detailing work completed. We guarantee your satisfaction 100%.
What happens if I am unhappy with my cleaning?
Some cleaning services only offer a specified percent off your next service if you are displeased. If you are dissatisfied and they won’t fix it, why would you even want to use them again? If you are dissatisfied in any way, we will come back immediately and do whatever necessary to fix the problem at no additional cost to you.
Who provides the equipment and supplies?
Look for a company who provides all of their own supplies and equipment. Employees are less likely to misuse (Windex on granite countertops, green scrub pads on the stainless steel stove, etc.) products they are familiar with and trained to use. Additionally, providing supplies for your cleaner can easily add hundreds of dollars a year to your total cleaning bill due to the high volume of product used in a thorough cleaning. Our price includes all tools and supplies to perform the job.